How to Fix Error Code 5004 on Amazon Prime Video [Solved]

 

New titles released during the quarantine period have gotten Amazon Prime Video a lot of attention recently. Many consumers are encountering vexing Error messages such as "Prime Video Error Code 5004". Because many users are unable to obtain assistance from the official Amazon.com/videohelp website or their support forums.

As a result, we decided to go deeper into this problem and make some critical modifications.

What does Error Code 5004 on Amazon Prime Video mean?

When a person tries to Sign up or, in some situations, Sign in to his or her account, these issues appear. Almost all gadgets display Error Code 5004. Many reports of errors on Prime Video apps for iOS, Android, Smart TV, Amazon Fire sticks, Roku, Samsung Smart TV, and even Google Chrome or any other browser on a Windows PC have been received.

Prime Video Error 5004: What Are the Causes?

There are a variety of reasons why such errors occur. This could be a problem with Amazon's servers or a problem with your own device. We can consider all of these options valid for such faults in some way.

1.       On the device, there is corrupted software or hardware data.

2.       Amazon Prime video app is out of date.

3.       A glitch that impacts the device's or app's data for a short period of time.

4.       A problem with Amazon's server

5.       a problem with device compatibility

How to Fix Error 5004 on Amazon Prime Video:

Here are three possible strategies for resolving this issue. Because the Prime Video service is available on nearly all devices and platforms. As a result, you must select the appropriate guide to resolve this issue on your streaming device.

You can use the first approach if you have a Smart TV or a Samsung TV. If you have an Android or iOS phone or tablet, you can use the third way to resolve the problem.

Method 1: Reboot Your Streaming Device: Bugs and difficulties on a streaming device might occur at any time during a stream. So it's probably best to take a break and restart. If you have a Fire stick TV, an Android smart TV, or a Roku, you can reboot your device by following the steps below:

1.       Select "Settings" from your device's Home Screen.

2.       Select the “System” option from the Settings menu by scrolling down.

3.       To reboot your device, scroll down and select "Restart," then confirm your option by clicking "OK" on your remote.

Your Samsung, LG, Sony, or TCL smart TV may also be rebooted by turning it off, removing the power cord for two minutes, and then turning it back on.

Fix for Amazon Prime Video Error 5004

Method 2: Activate Amazon Prime Video on your device once more:

Since Amazon offers a feature that allows you to sync your account with your current streaming device with your primary Amazon.com/mytv account.

As a result, the Prime Video Error 5004 could be caused by a device compatibility issue between your device and the Amazon Prime server. When using a new streaming device, this is pretty normal. The problem can be resolved by deregistering the device and then re-registering it. To do so, follow these steps:

1.       Visit Amazon's My TV page.

2.       Log in with your Amazon Prime credentials.

3.       To remove your device, go to the "REGISTERED DEVICES" section and select "Deregister Your Device."

4.       Please sign out and then sign back in.

5.       Select "REGISTERED DEVICE" from the drop-down menu and click "Register Your Device."

6.       To finish the registration, enter the details for your device and then submit.

After you've registered your device, turn it on and open the Amazon Prime Video app or channel to resume watching your favourite shows.

Method 3: Make sure your Android or iOS apps are up to date:

Another cause of problem 5004, as well as several other Amazon Prime Video troubles, is an outdated app. Unless they have been turned off for an extended period of time or have been unplugged from the internet, most devices will update their applications/channels automatically.

If you're using an Android or iOS device, you may update your Amazon Prime app and others by turning it on and making sure the internet connection is turned on. This will enable it to update the Prime Video app, resolving any bugs.

Method 4: Delete the Amazon Prime Video App's Cache: [Only available for Android]

For Android devices, this method of emptying your App Cache works.

1.       Go to the icon for the Prime Video App.

2.       Hold your finger on the screen until the options appear.

3.       Go to the app's information page.

4.       The version of the app is checked inside the app.

5.       Now go to the storage option and select Clear Cache and Clear Data to clear all of your app's cache and data.

Method 5: Delete the Cache in Your Browser (Chrome, Firefox, Edge) [Only compatible with Windows and Mac OS]

If you use a Windows-based laptop or desktop computer to stream Amazon Prime Video content. Then you simply need to clean your browser cache on your computer.

When we are attacked with a virus or malware, it can sometimes damage genuine online pages like Prime Video, causing data corruption. If you're using Google Chrome, erase cookies, cached files, and data from hosted programmes by pressing Control + Shift + Delete. Restart your browser and try watching a video again.

For Google Chrome:

1.       Search for Cache Browser Cache Clearing in Settings.

2.       Select Chache from the drop-down menu.

3.       Make sure you've checked all of the Clear Browser Data and Cache options.

4.       Clear the Cache in Your Browser

5.       Select Clear.